Practicalities & Fees

What You Can Expect

The psychologists at Portal Psychology generally use treatments that research has found to work well for most people. These include Cognitive Behavioural Therapy, Interpersonal Therapy and Solution-focused Therapy. There are additional therapies that have been proven useful for some people, but which have not yet accumulated enough scientific evidence to be recommended as being the most effective therapies for the majority of clients. At times, the psychologist might suggest that an additional type of therapy might be useful for you. This is because it is important to provide therapy that suits your unique personality and situation. Not everyone is the same, so we take a personalised approach to create the best possible outcome for you.

Keep in mind that, according to research, the most important aspect of therapy is not the type of therapy used, but the relationship between the client and the psychologist (the Therapeutic Alliance). This is the basis of positive change. So, although choosing the right type of therapy for you is important, finding a psychologist who you are comfortable and compatible with is more important.

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The cost of counselling depends on a number of factors, including the availability of rebates, and whether your appointment takes place during or after business hours. You may be eligible for a rebate through Medicare, or through private health insurance.

To find out more, please contact us.

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Cancellation Policy

If you need to cancel a session, one day’s notice of non-attendance is appreciated where possible.

If you fail to show up for your appointment, your Psychologist will make an attempt to contact you by phone. If you do not respond, your appointment time will be forfeited.

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We understand that many people are apprehensive when it comes sharing personal feelings and details with a psychologist.

We take confidentiality very seriously. All information that you share with us during a session is confidential. It cannot be disclosed to anyone without your consent, except in certain circumstances. The only time a psychologist may release your information without your consent is if she hears that you or someone else is in danger, if a child is being abused, or if your records are subpoenaed by a court of law. Your psychologist will discuss this with you during your first session.

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Please use SMS for quick administrative issues, such as changing or cancelling a session. If you need to speak with your psychologist between sessions, you can also use SMS to request a phone call. We will respond as soon as we are able, but please bear in mind that we do not work every day.

Social Media

The Psychologists at Portal Psychology do not accept friend or contact requests from current or former clients on Facebook or similar forums. Adding clients as friends or contacts compromises confidentiality and both parties’ respective privacy.